Provider Profile
Dawn Cromwell
Dawn Cromwell is the President of Alpha Virtual Assistant Services. Before transitioning into the role of Virtual Assistant, Mrs. Cromwell spent more than ten years in a traditional corporate office atmosphere, providing high level administrative and personal support to Presidents, CEOs, and other C-level executives. Her industry experience includes online stock brokerage, software development, government sub-contractors, biotech venture capital, and telecommunications.
Dawn’s “can-do” attitude and background filling a variety of roles with smaller companies have provided her with skills and experience far beyond that of typical administrative staff. She has been placed in charge of human resource activities, event planning, creating original marketing materials, bookkeeping, and making all company travel arrangements. Her exceptional work ethics, combined with a continual pursuit of learning and a deep-seated perfectionism, have resulted in an outstanding level of service in each of the responsibilities she actively takes on.
Dawn’s strengths include the following:
Software Expertise
A recognized office software wizard. Has tested at the Expert level in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Publisher. Also skilled in Adobe Acrobat, Photoshop, and PageMaker; as well as Salesforce, 1ShoppingCart, Constant Contact, Survey Monkey, QuickBooks, MS Visio, and various website creation programs; and is familiar with ACT!, MYOB, MS Access, MS Project, human resources information systems (HRIS), and a variety of smaller-market and proprietary software packages.
Documentation Specialist
Writes articulate original correspondence and documentation. Proofreads and edits all office documentation and website materials for grammatical and punctuation errors, as well as general readability. Formats documents for overall visual consistency and professional appearance. Acts as central coordination contact for documents that have various authors and information sources. Compiles sections into final deliverable. (e.g., software manuals, technical proposals, contracts, general correspondence, presentations, etc.)
Desktop Publishing
Designs and creates original marketing materials, including websites, multi-page brochures, tri-fold flyers, business cards, and company newsletters.Writes copy and produces graphic elements.
Human Resources
Selects and Administrates insurance benefits, including Medical, Dental, Vision, LTD/STD, 401K, and company-specific perks. Writes/Updates employee manuals and company policies and procedures. Maintains personnel files. Tracks vacation accrual and usage. Payroll reporting. Recruiting and candidate selection process. Develops and implements employee recognition programs. Researches HR issues to ensure legal compliance.
Personal Assistant to CEO
Maintains Executive’s personal and professional calendar. Runs personal errands. House/pet sits. Fetches lunch/Starbuck’s/dry cleaning/etc. Takes car for service. Purchases gifts for family/friends. Writes personal and professional correspondence on behalf of the CEO.
Accounts Payable/Accounts Receivable. Reconciles bank and credit card statements. Maintains petty cash account and company credit cards. Reviews expense reports and purchasing records for all employees. Enters data into accounting software. Runs financial reports and works with company accountant regarding reporting requirements.
Event Planner
Organizes corporate functions, such as regional conferences, holiday parties, company picnics, and meetings. Coordinates venue, menus, entertainment, lodging, travel, giveaways, etc.
Travel Coordinator
Domestic & International. Makes air/hotel/car reservations. Creates itineraries. Provides detailed maps and directions. Manages last-minute schedule changes to all.
Database Manager
Designs and maintains databases for a variety of company purposes, utilizing a number of different software programs.
Basic office duties
Types 70 wpm with high accuracy. Troubleshoots office machines, including PCs, copiers, printers, fax machines, phone system, etc. Installs PC hardware and software and provides training and support. Transcribes dictated and hand-written notes. Purchases supplies. Manages office calendars. Develops and maintains filing and other organizational systems. Answers multi-line phone system. “Pitches in wherever needed.”
"Always do right. This will gratify some people, and astonish the rest."
-Mark Twain

Dawn has provided me with reliable, honest and timely work. As a small business owner, it is such a relief to hand off projects to someone I can trust to help me with my business. I never have to worry about the job getting done or poor quality. Dawn is a true asset to me and my business.

Bridget Ellis
Bridget Ellis Dance /
Motion En Fuego


"Never in my experience have I worked with an assistant who can write so well, solve difficult technical issues in programming and database management, format presentations and otherwise make life so much easier.  Dawn has always been very professional and a pleasure to work with.  I would recommend her highly to anyone who is interested"

Han S. Chiu, M.D.
Managing Partner
CMX Capital, LLC


"I had the good fortune of finding and working with Dawn. She was able to organize and create a manual for all of our administrative tasks from accounting, printing, and research to event planning. Dawn is THE whole package. I would highly recommend her to anyone who needs someone to pay attention to all of the details of a project."

Jamila Gowdy
Client Service Manager
FreedomVOICE Systems


"[Dawn] is very efficient and well versed in Microsoft Office programs. She is a meticulous and hard worker and was always willing to take on any task asked of her."

Eric Thomas
FreedomVOICE Systems